Frequently Asked Questions
Everything you need to know about your order and our gear.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link from our delivery partner to monitor your shipment in real-time.
What is your returns policy?
We offer a 123-day return window for any unused items in their original packaging. Simply use our online returns portal to generate a label and send your items back to us.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How should I care for my technical apparel?
To maintain performance, we recommend washing technical garments at 30°C with a specialized liquid detergent and avoiding fabric softeners which can damage waterproof coatings.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Google Pay.
Is your gear covered by a warranty?
Every Alpkit product is backed by our Alpine Bond, which covers manufacturing defects for the reasonable lifetime of the product, ensuring your gear is built to last.